Privacy Policy

Last updated: April 22, 2026.

At M Creative Industries, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you engage with our services, platforms, and creative projects.

1) OVERVIEW

M Creative Industries ("we," "us," or "our") is a creative agency specialising in brand identity, digital experiences, and content production.

This Privacy Policy applies to all personal data we process when you visit our website, use our services, or communicate with us in any capacity.

Data Controller: M Creative Industries is the data controller responsible for your personal data.

Contact us at mick@mcreative­industries.com

2) COLLECTION

Information you provide directly:

  • Name, email address, phone number when you contact us or submit a form
  • Payment and billing information processed via secure third-party providers
  • Communications including emails, messages, and feedback

Information collected automatically:

  • IP address, browser type, and device identifiers
  • Pages visited, time spent, referral URLs, and clickstream data
  • Geographic location (country/city level)
  • Performance and error logs from our web infrastructure

Information from third parties:

  • Analytics providers (e.g., Google Analytics)
  • Social media platforms when you interact with our profiles
  • Advertising and marketing partners

3) USE

  • Service delivery: To fulfil contracts and deliver creative services
  • Communication: To respond to enquiries and provide client support
  • Marketing: To send newsletters, case studies, and event invitations (with your consent)
  • Improvement: To analyse usage patterns and improve our website
  • Legal compliance: To meet obligations under applicable law or court orders
  • Security: To detect, prevent, and respond to fraud or technical issues

4) SHARING

We do not sell your personal data. We may share information with:

  • Service providers: Trusted vendors under strict data processing agreements
  • Professional advisors: Lawyers, accountants, and auditors where required
  • Legal authorities: When required by law, court order, or governmental authority
  • Business transfers: In the event of a merger, acquisition, or sale of assets
  • With your consent: In any other circumstance where you have explicitly agreed

5) RETENTION

We retain your personal data only for as long as necessary:

  • Client project data: 7 years after project completion
  • Enquiry and contact data: 2 years from last contact
  • Marketing data: Until you withdraw consent or unsubscribe
  • Website analytics: 26 months (aggregated and anonymised)
  • Financial records: As required by applicable tax and accounting law

6) YOUR RIGHTS

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the data we hold about you
  • Rectification: Ask us to correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Ask us to limit how we process your data
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is consent-based, withdraw at any time

To exercise any right, contact mick@mcreative­industries.com. We will respond within 30 days.

7) SECURITY

We implement appropriate technical and organisational measures including SSL/TLS encryption, encrypted storage, role-based access controls, and regular security assessments. If you believe your data has been compromised, contact mick@mcreative­industries.com immediately.

8) CHILDREN

Our services are not directed to individuals under 16. We do not knowingly collect personal data from children. If you believe a child has provided us personal information, please contact us and we will promptly delete it.

9) CHANGES

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or emailing registered users. Continued use of our services constitutes acceptance of the updated policy.

10) CONTACT

M Creative Industries

Email: mick@mcreative­industries.com

Phone: (+44) 07779668049